One millionth new prescription filled since pharmacy opened in 1988
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| Anne Hoover, right, picks up her prescription from Julie Millar, cashier at the WellSpan Pharmacy at Apple Hill. Hoover‘s recent new prescription was the one millionth in the pharmacy’s 23-year history. |
When Anne Hoover dropped off a new prescription at the WellSpan Pharmacy at Apple Hill recently, she had no idea she was making history.
Hoover’s prescription was the one millionth new prescription for the pharmacy since it opened in October 1988.
Hoover, who has been using the WellSpan Pharmacy at Apple Hill for more than 20 years, said, “I’ve been very happy with their customer service. Everyone has been able to answer my questions about the medications and they are very cooperative.
“I really appreciate the positive attitude of the staff,” she added. “Everyone is extremely helpful.”
Hoover, who lives in Spring Garden Township, said the WellSpan Pharmacy is conveniently located. She also likes the 24-hour automated system that allows customers to leave refill information.
“One million new prescriptions speaks well to the trust we have built with the community,” said Clint Roderick, senior pharmacy manager. “When customers bring us new prescriptions, it means they have confidence in us.
“We recognize that customers have a wide choice of pharmacies. So, we appreciate it when they choose us.”
New prescriptions are tracked by the Rx number. The first prescription filled by WellSpan Pharmacy at Apple Hill was number 6000001.
Besides averaging 4,500 new prescriptions each month, WellSpan Pharmacy at Apple Hill filled more than 109,580 prescriptions last year.
Roderick said the goal is to provide customers a “great experience” at the WellSpan Pharmacy locations and improve customer satisfaction scores.
“We want our customers to keep coming back,” he said. “We have tried to minimize wait times, improve our phone system and design our work flow to make our staff more efficient. We have emphasized to our staff the importance of friendly customer service and we are seeing our customer satisfaction scores trend upward.”
Roderick expects the volume of new prescriptions to increase for the WellSpan Pharmacy at Apple Hill when the WellSpan Surgery and Rehabilitation Hospital opens this spring.
WellSpan Pharmacy at Apple Hill will celebrate the one millionth new prescription with a staff luncheon on Tuesday, March 6. Other WellSpan Pharmacy locations include York Hospital, Dallastown, Fairfield and WellSpan Adams Health Center.